Tips to Become a Great Hotelier

A good hotelier must possess multiple qualities. Many people believe that being an hotelier is not only a job but a mentality. Following are a few tips that can help you become a successful and good hotelier:

1. Become a People Person

Just smiling and holding a small talk with people is not what a people person means. You have to adapt to loving being among people. The main aim of the hospitality industry is not only to provide comfort to clients but make them feel pleasant.

Don’t only wish your clients to have a nice day, instead, make their day nicer. This will make you a great hotelier.

There are a lot of skills that can be utilised to become a people person. A few key ones related to hospitality industry are:

• Interpersonal Skills

• Empathy

• Social intelligence

• Networking

• Good communication

• Relationship Management

2. Jack of All Trades

Yes, this is interesting but true for good hoteliers. They seem to be everywhere and seem to be knowing a bit of everything.

As mentioned earlier, no matter what support staff you have, a great hotelier is still responsible for effective overall operations. Therefore, it is in an hotelier’s job description to manage all kinds of tasks.

Clients are not going to be satisfied each time and it is inevitable to receive criticism and complaints. In such a case, it is an hotelier’s job to resolve the issue. No matter what it is related to.

For this very purpose as a good hotelier, you need to be aware of a lot of things and always be on top of the game.

3. Open Door Policy

An hotelier should be able to hold open and clear conversations with their staff.

If your attitude proves that you are approachable, then your staff will be able to confide in you.

This same approachable attitude needs to be applied with clients.

It is also important to have an open door policy to new ideas in order to become a great hotelier.

The world is on the internet. Try learning a new thing about internet every day.

Be open to new ideas and innovation in the industry.

4. Be Decisive

An hotelier that is unable to take important decisions when needed will not be successful in the long run.

An hotelier must be able to make quick decisions. Most of these quick decisions also need to be the right decisions. This quality will help you resolve guest issues as soon as possible.

As an hotelier you are responsible for a lot of things that include:

• Contributing in a reasonable return on investment for the owners

• Keeping guests satisfied

• Keeping employees happy

• Enhancing team work

• Managing and maintaining inventory

• Attending to complaints and sorting them out

• Roaster managing and job delegation

• Setting and executing strategies

• Ensuring quality and Maintenance of rooms, outlets, common areas, kitchen and staff areas

• Keeping the team motivated

and so on.

If you have the traits and desire to become a great hotelier then it is easy to find reasons why hospitality jobs are great. Also, you would need to stay ahead of the race by keeping up with the top trends of hospitality industry.

Thus it is particularly important to be decisive as there are a plethora of decisions to take every day for hospitality professionals.

5. Be Observant at all times

A good hotelier needs to be observant to evaluate the surroundings. They should be able to notice as minute things as a crooked picture on the wall.

Another thing to observe is the body language of your staff and guests alike. This helps you identify the type of guest you are about to cater and their needs accordingly.

Better observance can lead to early identification of weak spots and you can improve them in good time.

Nowadays, people have many options when they have to choose a hotel. A good hotelier will be quick to improve their service and satisfy the guest before they can move to another hotel.

The competition is intense but a single person’s effort can go a long way into making a successful hospitality business.

An hotelier has multiple responsibilities and a great hotelier will make every effort to perform each one with enthusiasm.